How are Appointments Scheduled?
Our office attempts to schedule appointments at your convenience. Preschool children should be seen in the morning because they are more awake, and we can work more slowly with them for their comfort. School children with a lot of homework should be seen in the morning for the same reason. Dental appointments are an excused absence, and missing school can be minimal when regular dental care is scheduled.
Since appointed times are reserved for each patient, we ask that you please notify our office at least 24 hours in advance of your scheduled appointment time if you must cancel. Another patient could be scheduled if we have sufficient time to notify them. We realize that unexpected things happen, but we ask for your assistance in this regard.
We ask for advance notice on appointment cancellation, so we can offer this appointment to another patient. A fee of $25.00 may be charged if a patient does not show up for an appointment without a sufficient notice.
Do I stay with my child during the visit?
You Can Trust Us with Your Children
If your child is over the age of 3, we ask that you allow them to accompany our staff through the dental experience while you wait in the reception area. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. We are all specifically trained in helping young children overcome anxiety. Our experience has shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children.
We Invite You to Join Us for Their First Examination
We invite you to accompany your child to the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience while you wait in the reception area. Our purpose is to gain your child's confidence and overcome apprehension, and we can usually establish a closer relationship with your child when you are not present. However, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception area with a supervising adult.
What about Finances?
Payment for dental services is due at the time that treatment is provided. Every effort will be made to provide a treatment plan that gives your child the best possible care, and fits into your timetable and budget. We accept cash, personal checks, debit cards and most major credit cards.
Our Office Policy Regarding Dental Insurance
Insurance benefits are determined by your employer, not your dentist. Insurance is not a guarantee of payment, it will not cover all of your costs. Your insurance policy is a contract between you and your insurance company.
Therefore, each patient is responsible for paying for the deductible and co-payments when treatment is rendered.
We are in-network with major PPO dental insurances.
We are in-network with First common wealth. Please, have your referral and x-rays with you when you set up the appointment with us. We can not see you without written referral from your general dentist.
Most importantly, please keep us informed of any insurance changes such a policy name, insurance company address, or change of employment.